FAQ

How long with my order take to arrive?

Personalised orders are generally dispatched within 3-5 working days - sometimes sooner depending on how busy we are.

Unpersonalised items are dispatched within 1-2 working days.

Standard post is 2nd class which typically takes 2-3 days. Our premium service is posted with interlink express.

I need my order quickly - what can I do?

We can usually meet your order needs and speed up the dispatch time if you need your order quickly. But please get in touch before you place your order by emailing us at sales@dottyhens.com

How do I send you my personalisation details?

Once you have placed your order there is a contact form on the order completion page, you can fill this in detailing all your requests.

You can also email is directly at sales@dottyhens.com.

We will reply within 1 working day and confirm you have included everything we need to know in order to process.

I'd like something a little different to one of your products, can you help?

Yes. If you contact us at sales@dottyhens.com with your special requests then we will do our best to meet your needs.

Whether it's a different theme, colours or wording we are always happy to help. You may event inspire us for some future products!

Can you tell me about the kind of bags you use?

The majority of the bags we use are made out of 100gm recyclable kraft paper. They have a re-inforced twisted handle attached to the inside of the bags.

They typically measure 23x18x9cm.

The are available in colours - black, white, pink, light pink, lilac, navy blue, light blue, lime green, red, plum & ivory.